Terms of Service

By accessing or using Avand Health's services, including our AI-powered mental health tools, mobile applications, and website ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Services.

Avand Health provides AI-driven tools for mental health professionals, including but not limited to:

• Automated transcription of therapy sessions
• AI-powered clinical insights to enhance patient care
• Compliance with data security measures adhering to HIPAA, GDPR, and relevant local regulations
• Practice management features such as scheduling and analytics

These Services are designed to assist, not replace, professional clinical judgment.

You may only use our Services if you:

• Are at least 18 years old and legally capable of entering into contracts
• Are a licensed mental health professional, medical practitioner, or authorized representative of a healthcare institution
• Agree to comply with all applicable laws and regulations governing the use of mental health data and AI technology

To use certain features, you must create an account and provide accurate information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• Ensuring all activities under your account comply with these Terms
• Notifying Avand Health immediately of any unauthorized use

We prioritize your data security and privacy. Avand Health is compliant with HIPAA, GDPR, and relevant local regulations. Our Privacy Policy outlines how we collect, use, and protect user data.

By using our Services, you acknowledge that:

• We may store and process clinical data for AI-powered analytics and service improvement
• All AI-generated insights should be reviewed and verified by licensed clinicians before use in patient care
• You are responsible for obtaining any necessary patient consent when using our transcription and AI services

You may use our Services to enhance mental health documentation and streamline workflows. However, you must not:

• Use the Services in violation of medical laws or ethical guidelines
• Misuse AI-generated transcripts for diagnostic decisions without clinician verification
• Share or transmit confidential patient data in violation of data protection laws
• Attempt to reverse-engineer, replicate, or exploit our AI models

Our Services are available via subscription plans. By subscribing, you agree to:

• Pay applicable subscription fees on time
• Automatic renewal unless canceled before the renewal date
• No refunds for unused portions of a subscription period

Full pricing details are available on our Pricing Page.

We strive for continuous improvement but may:

• Modify, update, or discontinue certain features without prior notice
• Conduct scheduled maintenance that may temporarily affect service availability
• Retain the right to limit or suspend access for users violating these Terms

Our AI-powered tools are designed to assist mental health professionals but:

• Are not a substitute for professional medical advice, diagnosis, or treatment
• Should be used as a complementary tool, with clinicians reviewing AI-generated outputs
• May not always be 100% accurate, and users assume responsibility for verification

All content, features, and functionality in our Services, including but not limited to text, graphics, logos, and software, are the exclusive property of Avand Health and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Users agree not to:

• Reproduce, distribute, modify, or create derivative works of our content without explicit permission
• Use our trademarks without prior written consent

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the term of this agreement. This includes, but is not limited to, business strategies, technical data, and patient information. Disclosure is permitted only when required by law or with prior written consent from the disclosing party.

We reserve the right to suspend or terminate your access if:

• You violate these Terms or misuse our AI tools
• You fail to comply with legal or regulatory obligations
• Your subscription expires without renewal

Upon termination, you must cease using all Avand Health services and delete related content.

To the fullest extent permitted by law, Avand Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our Services

Our total liability to you for any claim arising out of or relating to these Terms or our Services is limited to the amount you paid us for the Services in the 12 months preceding the claim.

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved through binding arbitration in Sydney, unless otherwise required by law.

Avand Health reserves the right to modify these Terms at any time. We will notify users of significant changes through our website or via email. Continued use of the Services after such modifications constitutes acceptance of the updated Terms.

For inquiries, concerns, or support requests, contact us at: